Customer Relationship Management (CRM) is a top priority for Aures and Galey Corporation. Our field service management (FSM) program streamlines our office operations and allows us to communicate effectively with our customers and technicians. It allows our technicians to stay connected with our main office in real time using their mobile devices.
The FSM mobile app allows technicians in the field to access customer work order history, equipment history, add job notes, upload photos to work orders, obtain digital signatures, and send customers text or email alerts.
The customer portal allows customers to update their contact information, communication preferences, place a service call, access e-sign documents, invoices, estimates and job history. We realize customers expect more. Our advanced mobile field service technology provides it.